COMPLIMENTARY LOCAL SHIPPING FOR ORDERS ABOVE SGD 80. COMPLIMENTARY MULTIPLE ADDRESS SHIPPING AT SGD 50 0RDER VALUE PER ADDRESS.

Mote Gifts + Co - Store Policy

Welcome to Mote Gifts + Co. Please take a moment to familiarize yourself with our store policies. By using our website and purchasing from our store, you agree to the terms and conditions outlined below.

1. Shipping Policy

  • Order Processing

    • Express Shop Products: Orders for Express Shop products are processed within 1-3 business days. We strive to ensure prompt fulfillment of your purchase, and you will be notified as soon as your order has shipped.

    • Customised Event or Corporate Batch Orders: For customized items or large corporate orders, processing time ranges from 2 to 5 weeks, depending on the complexity and quantity of the order. Please contact us directly for specific timelines and to discuss your needs before placing a large order.

  • Shipping Rates
    Shipping fees are calculated at checkout based on your delivery address and selected shipping method. We aim to offer competitive rates and fast delivery.

  • Delivery Time
    Standard delivery typically takes 5-7 business days after order processing. For faster service, expedited shipping options are available at checkout.

  • Domestic Shipping Only
    Currently, we offer shipping exclusively within Singapore. We do not ship internationally at this time. We are actively working to expand our shipping capabilities to serve more regions in the future.

2. Returns & Exchanges

  • Return Eligibility
    We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we accept returns within 30 days of receipt, provided the product is unused, unwashed, and in its original packaging.

  • Non-Returnable Items
    Certain products, including intimate items, gift cards, and items marked as "final sale," are not eligible for return due to hygiene and safety concerns.

  • Return Process
    To initiate a return, please contact our customer support team at [info@motegifts.com] with your order number. You will be provided with detailed return instructions and a Return Authorization (RA) number.

  • Refund Processing
    Once we receive your returned item and confirm its condition, a refund will be issued to the original payment method. Please allow 7-10 business days for the refund to be processed and reflected in your account.

3. Customer Support

  • Contact Information
    For inquiries regarding orders, products, returns, or any other questions, our customer support team is ready to assist you. Please feel free to reach out at any time via email at [info@motegifts.com], and we strive to respond within 12 hours.

  • Support Hours
    Our team is available Monday through Friday, 9:00 AM to 6:00 PM SGT (Singapore Time). We are closed on public holidays.

4. Privacy & Security

MOTE GIFT + CO website is owned by MOTE PTE LTD (Singapore), which is a data controller of your personal data. We take care of your personal data and undertake to guarantee its confidentiality and security.

  • Data Collection
    To process your orders and provide a seamless shopping experience, we collect personal information such as your name, email address, shipping address, and payment details. We collect this information solely for order fulfillment and customer service purposes.

  • Data Protection
    We are committed to safeguarding your privacy. All sensitive information, including payment details, is transmitted securely using industry-standard SSL encryption technology.

  • Third-Party Sharing
    We will never sell or share your personal information with third parties, except when necessary to fulfill your order (e.g., with our shipping partners).

  • Links to Third-Party Websites

    Our website may include links to external websites that are not operated or controlled by us. Please note that we are not responsible for the content or privacy practices of these third-party sites. We recommend that you review the privacy policies of any websites you visit that may collect personal information once you leave our site.

    The following websites are also owned and operated by MOTE PTE LTD (Singapore):

5. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Internet Banking Transfers (Paynow/Bank Transfer to UEN: 202120290M -MOTE PTE LTD)

All transactions are processed through secure payment gateways to ensure your information is kept safe.

6. Terms of Use

By using this website, you agree to abide by our terms and conditions, which govern your access and use of the site. We reserve the right to update these terms at any time, and we recommend that you review this page periodically to stay informed of any changes. Any updates to the policy will be posted on this page and will take effect immediately upon publication.

7. Product Warranty & Quality Assurance

  • Manufacturer's Warranty
    Many of our products come with a manufacturer's warranty (if applicable). Please refer to individual product descriptions for more details regarding warranty coverage.

  • Quality Assurance
    We carefully inspect every item before shipping to ensure it meets our high-quality standards. If you receive a damaged or defective product, please contact us immediately for assistance.

8. Limitation of Liability

Mote Gifts + Co is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services, including any loss of profit, data, or goodwill. By using our website and purchasing our products, you acknowledge and agree to this limitation.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the date of the revision. Please review this policy regularly for any changes.

Contact Information

Mote Gifts + Co
Email: [info@motegifts.com]
Phone: +65 88522535
Website: [www.motegifts.com]
Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM SGT (Singapore Time)